Agent Advice: How to improve your phone conversations (scripts included)
Don't listen with the intent to respond. Listen with the intent to understand. If you find yourself thinking about what to say next, before they have finished talking, then you aren't actively listening as well as you should be.
If you want to be successful in real estate, it helps to be great at talking on the phone. Here are a few rules to help you get maximum benefit from your phone calls and leave your clients with a positive feeling.
Start off the right way - ask for permission
The first thing you should do when someone answers there phone is say something like:
"It's Andrew Duncan from XYZ realty here, do you have a quick second to talk? Or have I got you at a bad time?"
This builds trust and gives them permission to tell you to call back if they can't talk right now. They could be in a meeting, reading a book to their kid, or out on a date with their significant other. Show that you respect their time right from the start.
Get to the point
Why are you calling them? What do you need? Be direct but polite. Get to the essence of the conversation quickly. Everyone's time is valuable, including your own.
